Who we are
This policy applies to Southline Coverage Collective and to this website. You can reach us at hello@southlinecoverage.com, by phone at (423) 555-0243, or by mail at 801 Broad Street, Suite 300, Chattanooga, TN 37402.
Information we collect
We only collect what we need to respond to you and provide our services.
- Contact details you give us, such as your name, email address, phone number and address.
- Details about the service you are requesting, entered in quote, booking or contact forms.
- Technical data such as browser type, device and pages visited, collected through cookies you allow.
- Records of our communications with you, including calls, emails and messages.
How we use your information
We use personal information to:
- Respond to enquiries and prepare quotes or appointments.
- Deliver, schedule and follow up on the services you request.
- Send service reminders and, where you have agreed, occasional offers.
- Improve our website and meet our legal and regulatory obligations.
Sharing
We do not sell your personal information. We share it only with trusted providers who help us run our business, such as scheduling, payment and email platforms, and only under agreements that require them to protect it. We may disclose information where the law requires it.
Retention and security
We keep information only as long as we need it for the purposes above or as required by law. We use administrative, technical and physical safeguards appropriate to the sensitivity of the data.
Your choices and rights
Depending on where you live, you may have the right to access, correct, delete or restrict the use of your personal information, and to opt out of marketing at any time. Contact us using the details above and we will respond within 30 days.
Health information and HIPAA
Insurance applications contain information about your health, your prescriptions and your household income. We treat that information as confidential and use it only to quote, enrol and service your coverage.
We share it with the carriers you ask us to apply to, with the Marketplace or with the Centers for Medicare & Medicaid Services where an application requires it, and with service providers bound by confidentiality obligations. We do not sell it, and we do not use it for unrelated marketing.
- Application data is retained for the period required by state insurance record-keeping rules.
- Recorded calls, where made, are retained in line with applicable Medicare marketing requirements.
- You may ask us what we hold about you and ask us to correct it at any time.
Medicare marketing and third-party marketing organisations
We do not offer every plan available in your area. Any information we provide is limited to those plans we do offer in your area. Please contact Medicare.gov or 1-800-MEDICARE to get information on all of your options.
Not affiliated with or endorsed by the U.S. government or the federal Medicare program.
Where a Medicare-related call is recorded, that recording is retained as required by the applicable Medicare communications and marketing rules.
Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it last changed.
We do not offer every plan available in your area. Any information we provide is limited to those plans we do offer in your area. Please contact Medicare.gov or 1-800-MEDICARE to get information on all of your options.
Not affiliated with or endorsed by the U.S. government or the federal Medicare program.
Demonstration website. Southline Coverage Collective is a fictional agency: the people, carriers, credentials, reviews, figures and dates shown are invented for design purposes and are not statements of fact.